2009/05/08
at
7:49 AM
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Nokia confirms North American 5800 3G reception issues have been fixed
It's official: Nokia has a fix. It seems that a "configuration change" -- which we're assuming means a software-based setting of some sort -- was responsible for the 3G disaster on the first batch of North America-spec 5800 XpressMusics to hit the market, and the company has been able to fast-track a new firmware (not a common occurrence for those guys, but clearly, time was of the essence here). Revised units will be on sale "shortly," while existing owners are being asked to call Nokia's customer care, or alternatively, they can step into a flagship store to have their device exchanged. Too bad we can't update these things ourselves, but at least we get the pleasure of unboxing it all over again, eh? Follow the break for the full statement.
"Following the introduction of the Nokia 5800 XpressMusic in North America, some consumers reported difficulties connecting with the local 3G network. As customer satisfaction and product quality are a priority for Nokia, we took immediate action by temporarily suspending sales and moving quickly to identify the root cause and resolution.We have concluded this was an isolated situation related to a configuration change in the North American variant. We have now adjusted the configuration and will resume sales shortly. Those few customers of the Nokia 5800 XpressMusic who experience a 3G signal issue are advised to contact Nokia Customer Care. Our sincere apologies for the inconvenience."
It's official: Nokia has a fix. It seems that a "configuration change" -- which we're assuming means a software-based setting of some sort -- was responsible for the 3G disaster on the first batch of North America-spec 5800 XpressMusics to hit the market, and the company has been able to fast-track a new firmware (not a common occurrence for those guys, but clearly, time was of the essence here). Revised units will be on sale "shortly," while existing owners are being asked to call Nokia's customer care, or alternatively, they can step into a flagship store to have their device exchanged. Too bad we can't update these things ourselves, but at least we get the pleasure of unboxing it all over again, eh? Follow the break for the full statement.
"Following the introduction of the Nokia 5800 XpressMusic in North America, some consumers reported difficulties connecting with the local 3G network. As customer satisfaction and product quality are a priority for Nokia, we took immediate action by temporarily suspending sales and moving quickly to identify the root cause and resolution.We have concluded this was an isolated situation related to a configuration change in the North American variant. We have now adjusted the configuration and will resume sales shortly. Those few customers of the Nokia 5800 XpressMusic who experience a 3G signal issue are advised to contact Nokia Customer Care. Our sincere apologies for the inconvenience."
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